Company Name: Construction Pros Cape Town
Registered Address: 123 Main Street, Cape Town, Western Cape, 8001
Website: https://constructionpros.co.za
Contact Email: info@constructionpros.co.za
Telephone: +27 21 123 4567
Our Platform connects homeowners in the Western Cape with vetted local contractors.
We operate exclusively via this website; we do not provide any mobile applications.
This Privacy Policy explains how we collect, use, share, and protect personal information when you:
browse or use our website;
create a homeowner or contractor account;
post, quote on, or manage projects;
communicate with us or other users through the Platform;
receive marketing or service communications from us.
This Policy is drafted to comply with South Africa’s Protection of Personal Information Act (POPIA). Where users are based in other jurisdictions, we also aim to meet comparable international standards such as the EU General Data Protection Regulation (GDPR).
| Category | Examples | Source |
|---|---|---|
| Identity Data | full name, ID/registration number (for contractors), profile photo | you |
| Contact Data | email, phone number, address, suburb/postcode | you |
| Project Data | project descriptions, photos, budgets, milestones, chat history | you & other party |
| Verification Data | trade licences, insurance proofs (contractors) | you & 3rd-party verifiers |
| Transaction Data | payment amount, dates, payout banking details (obfuscated in-flight) | payment processor |
| Usage & Technical Data | IP address, browser type, device ID, pages viewed, referring URL, cookie IDs | automated |
| Marketing Preferences | opt-in/opt-out status, communication channel choices | you |
We do not intentionally collect special-category data (e.g., health, biometrics) or data from children under 18.
| Purpose | Legal Basis (POPIA) | Typical Activities |
|---|---|---|
| Account creation & authentication | Section 11(1)(a): contractual necessity | register user, let you log in |
| Matching homeowners & contractors | 11(1)(a): contractual necessity | display profiles, send project invites |
| Identity & licence verification | 11(1)(c): legal obligation; 11(1)(f): legitimate interest | prevent fraud, ensure compliance |
| Payment processing & escrow | 11(1)(a): contractual necessity | forward payment info to PCI-compliant processor |
| Customer support & dispute resolution | 11(1)(f): legitimate interest | review chat logs, mediate disputes |
| Service improvement & analytics | 11(1)(f): legitimate interest | analyse site usage, fix bugs |
| Marketing (email newsletters, promos) | 11(1)(d): consent | send opt-in messages, manage opt-outs |
| Legal compliance & record-keeping | 11(1)(c): legal obligation | retain invoices, tax records |
We use:
Essential cookies – required for login, session security;
Analytics cookies – Google Analytics 4 set to IP-anonymise;
Functional cookies – remember language or form entries.
You can control non-essential cookies via our banner or through your browser settings.
We share data only when necessary, with:
| Recipient | Reason | Safeguards |
|---|---|---|
| PCI-DSS-compliant payment processor | payments, payouts | tokenisation, TLS 1.3 |
| Identity-verification provider | contractor vetting | signed data-processing agreement (DPA) |
| Cloud hosting & email service | run the website, send notifications | data-at-rest encryption |
| Analytics provider | site usage insights | IP anonymisation, no cross-site ad tracking |
| Law-enforcement or regulators | legal obligation | only upon valid request |
We never sell your personal information.
| Data Type | Retention Period |
|---|---|
| Transaction & tax records | 5 years after financial year-end |
| Identity & licence documents | duration of contractor membership + 3 years |
| Project & chat history | 3 years after project closure (for dispute defence) |
| Marketing consent logs | 3 years after opt-out |
| Analytics data (pseudonymised) | 26 months |
We securely delete or anonymise data once retention expires.
You may:
Access – request a copy of personal data we hold about you.
Correct – ask us to rectify inaccurate information.
Delete – request erasure where legal grounds permit.
Object / Restrict – object to or restrict certain processing.
Data Portability – receive data in a structured, machine-readable format.
Withdraw Consent – at any time for marketing communications.
To exercise these rights, email info@constructionpros.co.za. We will respond within 20 business days.
Our website may link to third-party sites (e.g., manufacturer brochures). We are not responsible for their privacy practices. Review their policies before providing personal information.
Our services are intended for adults. We do not knowingly collect data from anyone under 18. If you believe a minor has provided us personal information, contact us for immediate deletion.
We may update this Policy from time to time. Material changes will be announced via an on-site banner or email. The “Last updated” date at the top reflects the current version.